Counselling Services for Individuals, Families, Children, and Workplaces

Sometimes the challenges we face in our daily lives become too difficult to manage alone. We may need someone to talk to who can help us find solutions. Resolve is a non-profit, social service agency which offers a variety of counselling programs; one-to-one, with couples and families, or in groups to help people cope with the challenges of:

• personal, job, relationship, parenting and family problems;
• aging and caring for an aging family member;
• coping with developmental disabilities;
• dealing with separation, divorce and new relationships;
• surviving domestic violence and sexual abuse;
• accessing community resources;
• dealing with sexual and gender orientation issues;
• living in poverty;
• and so much more.

Resolve is strongly committed to anti-discrimination practices for all our clients, volunteers and employees. Our services are available to everyone living or working in our community, regardless of their age, cultural background, race or sexual orientation. In order to serve our growing and diverse population, we offer service in numerous languages and our offices are wheelchair accessible.

At Resolve, we offer an encouraging and supportive environment. Our skilled professional counsellors will help you explore and understand your problem, and help you develop solutions. You will initially connect with a counsellor from our intake team who will assess your situation and recommend a program to fit your needs.  This may be connecting with a counsellor, a group or our walk in.  The intake counsellor will help guide you through this process.

Counselling can be a very rewarding experience, but it takes hard work and dedication. That’s why it is important to attend all your scheduled sessions and be open to new ways of looking at yourself. It is also important to be an active participant and to tell us what you find helpful or unhelpful throughout the counselling process.

All your personal data and anything discussed between you and your counsellor is private and confidential within Resolve. To get advice on how to be most helpful to you, your counsellor may consult with the service team, colleagues within Resolve, supervisor or program consultant. We will not provide other individuals with your information without your written consent.

There are some special circumstances where we may release information regarding your counselling:

• if we believe you or someone else is in imminent danger of physical harm, and information we have might prevent it;
• if a child under 16 may be at risk of abuse;
• if we’re subpoenaed by a court of law;
• or if we’re presented with a search warrant.

For more information, please visit our Privacy & Confidentiality page.

We provide services at several locations. We are serving South Eastern Ontario with office locations in Kingston, Ottawa, and Napanee.

Kingston (Main Office)

417 Bagot Street. Kingston, ON K7K 3C1

Tel: (613) 549-7850

Ottawa Office (Financial Counselling & Literacy)

312 Parkdale Avenue, Ottawa, ON K1Y 4X5

Tel: 1-800-379-5556

(Located inside Family Services Ottawa building)

Napanee Office

113 Richmond Blvd—Unit #16, Napanee, ON K7R 3Z8

Tel: (613) 549-7850

Resolve Individual and Family Program counsellors are experienced social workers or psychotherapists. They have post-graduate education at the Master’s level. Resolve’s Women’s Program counsellors have post-secondary education, and specialize in Intimate Partner Violence counselling.