Counselling Services for Individuals, Families, Children, and Workplaces

For 50+ years, we have provided over 100,000 clients confidential, non-judgmental mental health and financial counselling support services.

Or call us at (613) 549-7850.

Overcome life adversities

Our counsellors are equipped to help you solve and provide support for the unique set of challenges that you're currently facing.

Build resilience

We can help you build the strength needed to overcome and work through different challenges that life may throw at you.

Improve your overall well-being

We have a variety of counselling services that can help you improve your social, emotional, and economic well-being.

You don’t have to face life's challenges alone...

  • Our services are being called upon by so many in our community.
  • We are experiencing what some have termed a second pandemic—of anxiety, depression, and economic uncertainty.

Resolve will continue to respond to the need we see in the community for mental health counselling, support services.

Why Choose Us?

Not-For-Profit Status

We provide high-quality counselling services that are accessible to people in our community and those who seek our help.

Non-judgemental Mental Health Counselling

We understand opening up is hard to do, which is why we listen without judgement so we can have open, productive conversations that resolve problems and create stronger relationships.

Qualified counsellors

Each of our clinical counsellors uses a counselling approach that is informed by current best practices, which ensures that you'll get high-quality services.

Or call us at (613) 549-7850.

Awards & Accreditations

Our Counselling Services

Children and youth who are experiencing social, emotional and/or relationship difficulties will benefit from our Child & Youth Counselling Program. Counsellors believe that all children and youth need a connection to family or other positive role models to help them mature.  This link is vital in order to provide guidance, direction and nurturing.  Supporting children and youth will in turn lead to healthy relationships and mature adults.  Counsellors realize the needs and concerns of children and youth are much different than those of adults.  The support we offer will include measures to deal with these differences.

We believe that all forms of physical, sexual, verbal or emotional abuse are WRONG.

Our programs support individuals through group and individual counselling to understand the dynamics of abuse, and to break the cycle of abuse. Women’s Counsellors are here to offer support to women dealing with past or present abuse from their partner.  Caring Dads and PAR (Partner Assault Response) works with people who have perpetrated violence to understand themselves and the cycle of abuse better. We provide a confidential, safe and supportive place where people can talk about their experiences and explore their options.

We believe that the family, in its many and varied forms, is the fundamental unit of our society. Counsellors are committed to promoting individual, partner, parental, and family well-being. This support leads to healthy relationships and strong communities.

This program provides affordable counselling for individuals, families and couples who are experiencing stress and other challenges in the midst of a variety of life challenges. Healthy communication and interaction are fundamental to promoting skills in managing stress, resolving conflicts, dealing with anger, and managing anxiety, depression and loneliness.

Resolve Counselling Services Canada receives referrals from Developmental Services Ontario (DSO) — the access point for adult developmental services funded by the Ministry of Children, Community and Social Services (MCCSS) in Ontario.   Individuals seeking developmental services must apply through DSO to see if they are eligible to receive the adult MCCSS funded supports that are available at Resolve Counselling Services Canada.

FSEAP Kingston (Family Services Employee Assistance program) is a provider of Employee Assistance Programs (EAP), Employee and Family Assistance Programs (EFAP), Member Assistance Programs, and Member and Family Assistance Programs. All of our employee assistance programs and services provide organizations with customizable, effective results that promote workplace wellness, and helps employees and their families deal with personal and professional mental health issues.  FSEAP also provides organizational support as an important element of improving overall workplace wellness.

Resolve’s Financial Wellness Program will help you manage your money better with confidence. Our accredited & certified financial counsellors will help you set a budget, track expenses, pay off debt, save, and improve your mindset and communication about money. We will provide you with the support and tools to empower you to gain control over your money so you can reduce your stress and achieve financial wellness.

Or call us at (613) 549-7850.

Community Partners

We understand… It’s hard to face social, emotional, and economic challenges without the appropriate support.

That is why we’re here. To provide quality counselling services to our community — something that we’ve been doing for over 50 years.

Or call us at (613) 549-7850.

Here’s How it Works

Step 1. Request an Appointment

This is where we try to fully understand what challenges you’re facing and what you’re hoping to achieve.

STEP 2. IMPLEMENTATION​

We’ll provide quality counselling according to your situation. And we’ll make sure that you receive the support you need to relieve yourself of the stress that life adversities bring.

Step 3. Follow-up support

We’ll check back to see how you are doing after the implementation. You can call us whenever you need us, and we’ll be there for you.

Or call us at (613) 549-7850.

Frequently Asked Questions

Sometimes the challenges we face in our daily lives become too difficult to manage alone. We may need someone to talk to who can help us find solutions. Resolve is a non-profit, social service agency which offers a variety of counselling programs; one-to-one, with couples and families, or in groups to help people cope with the challenges of:

  • personal, job, relationship, parenting and family problems;
  • aging and caring for an aging family member;
  • coping with developmental disabilities;
  • dealing with separation, divorce and new relationships;
  • surviving domestic violence and sexual abuse;
  • accessing community resources;
  • dealing with sexual and gender orientation issues;
  • living in poverty;
  • and so much more.

Resolve is strongly committed to anti-discrimination practices for all our clients, volunteers and employees. Our services are available to everyone living or working in our community, regardless of their age, cultural background, race or sexual orientation. In order to serve our growing and diverse population, we offer service in numerous languages and our offices are wheelchair accessible.

At Resolve, we offer an encouraging and supportive environment. Our skilled professional counsellors will help you explore and understand your problem, and help you develop solutions. You will initially connect with a counsellor from our intake team who will assess your situation and recommend a program to fit your needs.  This may be connecting with a counsellor, a group or our walk in.  The intake counsellor will help guide you through this process.

Counselling can be a very rewarding experience, but it takes hard work and dedication. That’s why it is important to attend all your scheduled sessions and be open to new ways of looking at yourself. It is also important to be an active participant and to tell us what you find helpful or unhelpful throughout the counselling process.

All your personal data and anything discussed between you and your counsellor is private and confidential within Resolve. To get advice on how to be most helpful to you, your counsellor may consult with the service team, colleagues within Resolve, supervisor or program consultant. We will not provide other individuals with your information without your written consent.

There are some special circumstances where we may release information regarding your counselling:

  • if we believe you or someone else is in imminent danger of physical harm, and information we have might prevent it;
  • if a child under 16 may be at risk of abuse;
  • if we’re subpoenaed by a court of law;
  • or if we’re presented with a search warrant.

For more information, please visit our Privacy & Confidentiality page.

We provide services at several locations. We are serving South Eastern Ontario with office locations in Kingston, Ottawa, and Napanee.

Kingston (Main Office)

417 Bagot Street. Kingston, ON K7K 3C1

Tel: (613) 549-7850

Ottawa Office (Financial Counselling & Literacy)

312 Parkdale Avenue, Ottawa, ON K1Y 4X5

Tel: 1-800-379-5556

(Located inside Family Services Ottawa building)

Napanee Office

113 Richmond Blvd—Unit #16, Napanee, ON K7R 3Z8

Tel: (613) 549-7850

Resolve Individual and Family Program counsellors are experienced social workers or psychotherapists. They have post-graduate education at the Master’s level. Resolve’s Women’s Program counsellors have post-secondary education, and specialize in Intimate Partner Violence counselling.

Or call us at (613) 549-7850.

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Contact Us

At Resolve Counselling Services, we understand what it’s like to face life adversities without the appropriate support. That’s why we’re offering a variety of counselling services. So you can overcome challenges and improve your social, emotional, and economic well-being.

JOIN THE

KFL&A CHILD AND YOUTH MENTAL

FAMILY ADVISORY COMMITTEE

Vision:

The children and youth of KFL&A are well supported by the mental health service system.

Aim:

Bring together family members with lived experience with child and youth mental health services in KEL&A area. Members of this committee will participate in a monthly forum to collaborate with and improve child and youth mental health services in KFL&A.

Commitment:

  • Attend virtual/in person committee meetings as often as once per month
  • Think broadly about issues, beyond personal experience
  • Share suggestions and potential solutions to help improve services
  • Respect the experience, opinions, and confidentiality of all members
  • Financial assistance for transportation or childcare may be available
  • An honourarium may be offered for your participation