Message to Our Valued Clients and Agency Stakeholders
Due to the current environment, our office locations are closed to the public but our continued service to you during this challenging time is of the utmost importance to us. Our counselling services remain available by phone.
For general agency inquiries and new client intake requests for all programs except Credit Counselling and EAP, please contact:
Phone: (613) 549-7850
Email: info@resolvecounselling.org
For Credit Counselling please contact:
Phone: (800) 379-5556
Email: ccsadmin@resolvecounselling.org
For Family Services Employee Assistance Program (FSEAP) please contact:
Phone: (613) 549-5561
We will endeavour to respond to your voice or email message as quickly as possible. Take care and thank you for your patience and understanding.
COVID-19 Resources
Health & Mental Health
Financial Relief
Banks & Mtg Lenders
Health & Mental Health
For updates and status of the virus, you can visit:
- KFL&A Public Health
- Public Health Ontario
- Public Health Agency of Canada
- Ontario Ministry of Health and Long-term Care
Other Helpful resources
- Coronavirus Disease (COVID-19): How to self-monitor
- Coronavirus Disease (COVID-19): Self-isolation: Guide for caregivers, household members and close contacts
- Kingstonist’s COVID-19 Quick Reference Guide
- Ontario’s Action Plan: Responding to COVID‑19
- Ontario Agency for Health Protection and Promotion
Public Health
811 in Quebec
1-866-797-0000 in Ontario - Global Pandemic Information: World Health Organization
- Centres for Disease Control and Prevention: Centre for Disease Control (CDC)
- COVID-19 Information and Risk Management :Public Health Agency of Canada
- Helpful resources through CAMH: The Centre for Addiction and Mental Health (CAMH)
- 24/7 Distress Centre
Ottawa Public Health 613-238-3311 - One-on-One Video Consult with Licensed Doctors (Free)
Telus response to COVID-19 with free resources
Telus Health Babylon app - Taking Care of your mental Health Shopppers Drug Mart (Free Resources)
- COVID-19 WILLS PROGRAM
Frontenac Law Association “Pay What You Can Afford” Wills Program
Financial Relief
Income Support Government of Canada (federal programs)
Mortgage Default Tools
Taxpayers’ Flexibility
Role of Financial Institutions
General support for individuals
Increasing the Canada Child Benefit this year
Extra time to file income taxes
Mortgage support
https://www.canada.ca/en/department-finance/economic-response-plan.html
Support for people facing unemployment
Improved access to Employment Insurance
The new Emergency Support Benefit
Support for people sick or quarantined
Improved access to Employment Insurance Sickness Benefit
The new Emergency Care Benefit
Support for people unable to work
The new Emergency Care Benefit
Support for people with low and modest income
Increased goods and services tax credit this year
Enhancing the Reaching Home initiative
Support women’s shelters and sexual assault centers
A new Indigenous Community Support Fund
Support for seniors
Eased the rules for Registered
Retirement Income Funds
Support for students and recent graduates
A moratorium on the repayment of Canada Student Loans
Employment Insurance
www.cbc.ca/news/canada/apply-emergency-benefits-1.5501977
General Information
Government of Canada 1-833-784-4397 Canada.ca/coronovirus
Property Tax Deferral Program City of Ottawa
Farm Grant Program/Tax Relief City of Ottawa
Water Service Disconnect Suspensions City of Ottawa
Banks & Mtg Lenders
General Inquiries (not designated to COVID-19)
Scotia Bank – 1-800-472-6842
TD Bank 1-866-222-3456
Bank of Montreal 1-877-895-3278
CIBC 1-800-465-2422
Royal Bank 1-800-769-2511
First National 1-888-488-0794
Manulife 1-877-765-2265
MCAP 1-800-265-2624
RMG 1-866-809-5800
Equitable Bank 1-888-334-3313
CMLS 1-888-995-2657
B2B 1-800-263-8349
Home Trust 1-855-270-3630
Street Capital (RFA) 1-866-683-8090
Financial Relief
TD BANK
1-888-720-0075
Locations Open/Opening Hours www.td.com/covid19
ROYAL BANK (RBC)
rbc.com/covid-19
Scotia Bank
Latest Updates
COVID-19 FAQs
Bank of Montreal
COVID-19 updates
Financial relief
Tangerine
https://www.tangerine.ca/en/notice
CIBC
CIBC’s Response to COVID-19
Financial Relief FAQ
Royal Bank
COVID-19 Financial Relief
First National
COVID-19 information for residential customers & commercial borrowers
Manulife
Update on COVID-19
RMG
https://www.rmgmortgages.ca/covid-19
Equitable Bank
https://www.equitablebank.ca/covid-19
CMLS
https://www.cmls.ca/covid-19/march-24
B2B
https://b2bbank.com/covid19
Home Trust
FAQs
Payment relief request form
Read statement
Street Capital (RFA)
COVID-19 RELIEF REQUEST
