COVID-19 Updates

Message to Our Valued Clients and Agency Stakeholders

Due to the current environment, our office locations are closed to the public but our continued service to you during this challenging time is of the utmost importance to us.  Our counselling services remain available by phone.

For general agency inquiries and new client intake requests for all programs except Credit Counselling and EAP, please contact:

Phone: (613) 549-7850

For Credit Counselling please contact:

Phone: (800) 379-5556

For Family Services Employee Assistance Program (FSEAP) please contact:
Phone: (613) 549-5561

We will endeavour to respond to your voice or email message as quickly as possible.  Take care and thank you for your patience and understanding.

COVID-19 Resources

Health & Mental Health
Financial Relief
Banks & Mtg Lenders

Health & Mental Health

For updates and status of the virus, you can visit:

Other Helpful resources

Financial Relief

Income Support Government of Canada (federal programs)
Mortgage Default Tools
Taxpayers’ Flexibility
Role of Financial Institutions

General support for individuals
Increasing the Canada Child Benefit this year
Extra time to file income taxes
Mortgage support

Support for people facing unemployment
Improved access to Employment Insurance
The new Emergency Support Benefit

Support for people sick or quarantined
Improved access to Employment Insurance Sickness Benefit
The new Emergency Care Benefit

Support for people unable to work
The new Emergency Care Benefit

Support for people with low and modest income
Increased goods and services tax credit this year
Enhancing the Reaching Home initiative
Support women’s shelters and sexual assault centers
A new Indigenous Community Support Fund

Support for seniors
Eased the rules for Registered
Retirement Income Funds

Support for students and recent graduates
A moratorium on the repayment of Canada Student Loans

Employment Insurance

General Information
Government of Canada 1-833-784-4397
Property Tax Deferral Program City of Ottawa
Farm Grant Program/Tax Relief City of Ottawa
Water Service Disconnect Suspensions City of Ottawa

Banks & Mtg Lenders

General Inquiries (not designated to COVID-19)
Scotia Bank – 1-800-472-6842
TD Bank 1-866-222-3456
Bank of Montreal 1-877-895-3278
CIBC 1-800-465-2422
Royal Bank 1-800-769-2511
First National 1-888-488-0794
Manulife 1-877-765-2265
MCAP 1-800-265-2624
RMG 1-866-809-5800
Equitable Bank 1-888-334-3313
CMLS  1-888-995-2657
B2B 1-800-263-8349
Home Trust 1-855-270-3630
Street Capital (RFA) 1-866-683-8090

Financial Relief

Locations Open/Opening Hours


Scotia Bank 
Latest Updates

Bank of Montreal 
COVID-19 updates
Financial relief


CIBC’s Response to COVID-19
Financial Relief FAQ

Royal Bank
COVID-19 Financial Relief

First National
COVID-19 information for residential customers & commercial borrowers

Update on COVID-19



Equitable Bank



Home Trust
Payment relief request form
Read statement

Street Capital (RFA)


Got a Question?

For all service inquiries, please fill out the form and we’ll get back to you as soon as possible.
We’ll be happy to answer all of your questions and make sure you have an amazing experience.

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At Resolve Counselling Services, we understand what it’s like to face life adversities without the appropriate support. That’s why we’re offering a variety of counselling services. So you can overcome challenges and improve your social, emotional, and economic well-being.