Due to the current environment, our office locations are closed to the public but our continued service to you during this challenging time is of the utmost importance to us.  Our counselling services remain available by phone.

For general agency inquiries and new client intake requests for all programs except Credit Counselling and EAP, please contact:

Phone: (613) 549-7850
Email:  info@resolvecounselling.org

For Credit Counselling please contact:

Phone: (800) 379-5556
Email:  ccsadmin@resolvecounselling.org

For Family Services Employee Assistance Program (FSEAP) please contact:
Phone: (613) 549-5561

We will endeavour to respond to your voice or email message as quickly as possible.  Take care and thank you for your patience and understanding.

COVID-19 Resources

Health & Mental Health
Financial Relief
Banks & Mtg Lenders

Health & Mental Health

For updates and status of the virus, you can visit:

• KFL&A Public Health
• Public Health Ontario
• Public Health Agency of Canada
• Ontario Ministry of Health and Long-term Care

Other Helpful resources

• Coronavirus Disease (COVID-19): How to self-monitor
• Coronavirus Disease (COVID-19): Self-isolation: Guide for caregivers, household members and close contacts
• Kingstonist’s COVID-19 Quick Reference Guide
• Ontario’s Action Plan: Responding to COVID‑19
• Ontario Agency for Health Protection and Promotion
  Public Health
  811 in Quebec
  1-866-797-0000 in Ontario
• Global Pandemic Information: World Health Organization
• Centres for Disease Control and Prevention: Centre for Disease Control (CDC)
• COVID-19 Information and Risk Management :Public Health Agency of Canada
• Helpful resources through CAMH: The Centre for Addiction and Mental Health (CAMH)
• 24/7 Distress Centre
  Ottawa Public Health 613-238-3311
• One-on-One Video Consult with Licensed Doctors (Free)
  Telus response to COVID-19 with free resources
  Telus Health Babylon app 
• Taking Care of your mental Health Shopppers Drug Mart (Free Resources)
• COVID-19 WILLS PROGRAM
  Frontenac Law Association “Pay What You Can Afford” Wills Program

Financial Relief

Income Support Government of Canada (federal programs)
Mortgage Default Tools
Taxpayers’ Flexibility
Role of Financial Institutions

General support for individuals
Increasing the Canada Child Benefit this year
Extra time to file income taxes
Mortgage support
https://www.canada.ca/en/department-finance/economic-response-plan.html

Support for people facing unemployment
Improved access to Employment Insurance
The new Emergency Support Benefit

Support for people sick or quarantined
Improved access to Employment Insurance Sickness Benefit
The new Emergency Care Benefit

Support for people unable to work
The new Emergency Care Benefit

Support for people with low and modest income
Increased goods and services tax credit this year
Enhancing the Reaching Home initiative
Support women’s shelters and sexual assault centers
A new Indigenous Community Support Fund

Support for seniors
Eased the rules for Registered
Retirement Income Funds

Support for students and recent graduates
A moratorium on the repayment of Canada Student Loans

Employment Insurance
www.cbc.ca/news/canada/apply-emergency-benefits-1.5501977

General Information
Government of Canada 1-833-784-4397 Canada.ca/coronovirus
Property Tax Deferral Program City of Ottawa
Farm Grant Program/Tax Relief City of Ottawa
Water Service Disconnect Suspensions City of Ottawa

Banks & Mtg Lenders

General Inquiries (not designated to COVID-19)
Scotia Bank – 1-800-472-6842
TD Bank 1-866-222-3456
Bank of Montreal 1-877-895-3278
CIBC 1-800-465-2422
Royal Bank 1-800-769-2511
First National 1-888-488-0794
Manulife 1-877-765-2265
MCAP 1-800-265-2624
RMG 1-866-809-5800
Equitable Bank 1-888-334-3313
CMLS  1-888-995-2657
B2B 1-800-263-8349
Home Trust 1-855-270-3630
Street Capital (RFA) 1-866-683-8090

Financial Relief

TD BANK
1-888-720-0075
Locations Open/Opening Hours www.td.com/covid19

ROYAL BANK (RBC)
rbc.com/covid-19

Scotia Bank 
Latest Updates
COVID-19 FAQs

Bank of Montreal 
COVID-19 updates
Financial relief

Tangerine
https://www.tangerine.ca/en/notice

CIBC 
CIBC’s Response to COVID-19
Financial Relief FAQ

Royal Bank
COVID-19 Financial Relief

First National
COVID-19 information for residential customers & commercial borrowers

Manulife 
Update on COVID-19

MCAP
https://www.mcap.com/

RMG 
https://www.rmgmortgages.ca/covid-19

Equitable Bank 
https://www.equitablebank.ca/covid-19

CMLS  
https://www.cmls.ca/covid-19/march-24

B2B 
https://b2bbank.com/covid19

Home Trust
FAQs
Payment relief request form
Read statement

Street Capital (RFA)
COVID-19 RELIEF REQUEST

The post COVID-19 Updates appeared first on Resolve Counseling Services Canada.

As a precaution, if a person must attend the office, they will be screened for flu-like symptoms upon entering our shared space.

• Do you have a cough?
• Are you having difficulty breathing?
• Do you have a fever?
• Have you been out of the country or in contact with a person who has been out of the country in the last month?

The post COVID-19 Update: A message from Resolve Counselling Services Canada appeared first on Resolve Counseling Services Canada.

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