Ontario Energy Board – COVID-19 Energy Assistance Program (CEAP)

Support for residential energy customers impacted by COVID-19.

Beginning Monday, July 13, 2020, residential energy customers can apply for financial support under the COVID-19 Energy Assistance Program (CEAP) if they meet the eligibility criteria for the program. CEAP provides a one time, on-bill credit to help eligible residential customers affected by COVID-19 catch up on their energy bills.

The on-bill credit amount for electricity customers covers half of the electricity charges overdue on the date of the application, up to a maximum of $115. In the case of natural gas customers, the on-bill credit covers half of the natural gas charges overdue on the date of application, up to a maximum of $80. A higher level of assistance is available for electricity customers whose homes are mainly electrically heated or who rely on certain in-home medical devices, and for natural gas customers in certain regions of the Province.

Visit their website here for more details.

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